We want you to be happy with your purchase from us. If you are unhappy with any item purchased from iluminagebeauty.com, please contact our Customer Care team at firstname.lastname@example.org or call 1-877-651-1177 within 60 days for a full refund. Please note that our 60-day return policy applies only to purchases made directly from iluminagebeauty.com. All items purchased from an outside re-seller are subject to the return policy at point of purchase.
We will e-mail you a printable return slip to include on your shipment and instructions of how to return. Please be sure to wrap the product safely and securely prior to mailing. A Return Authorization is required for refund and must be issued by Iluminage Beauty. Returns without a valid Return Authorization will be returned to sender.
To be eligible to receive a refund, returns must be post-marked within 14 days from your initial contact with Customer Care. We will inspect your return and issue you a full refund of the original purchase price for the returned product, less the amount of any damaged or missing items and return shipping and handling fees.
A confirmation e-mail will be sent to you once your refund has been processed. Please allow up to 10-14 business days from receipt of your package and processing of your refund.
Returns Policy Customized Products: All sales are final for customized products and you may not return customized goods. Please also note that you do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Care Team at 1-877-651-1177 within 10 days of receiving your purchase.
If you purchased a customized product at a retail location and receive a damaged or defective item, please contact the specific store where the purchase was made. For a list of US stores, please refer to the Store Locator section of our website or call us at 1-877-651-1177.