shipping and returns (U.S. and Canada)
email: Use our Contact Us form
Monday – Friday: 9am to 5pm (EST)
Every mē purchase is risk-free. If you are not 100% satisfied with your purchase, please return the product within 1 month for a full refund. Please note that this guarantee applies to products purchased at MEPOWER.com or directly from Syneron Beauty. All products purchased at authorized resellers are subject to the return policy at point of purchase.
To receive your refund from Syneron Beauty, contact us at 1-877-651-1177. We will e-mail you a printable return slip with a Return Authorization Number to include on your shipment and instructions of how to return. Please be sure to wrap the product safely and securely prior to mailing. A Return Authorization Number is required for refund and must be issued by Syneron Beauty. Returns without a valid Return Authorization Number will be returned to sender.
To be eligible to receive a refund, returns must be post-marked within 14 days from your initial contact with Customer Service. We will inspect your return and issue you a full refund of the original purchase price for the returned product, less the amount of any damaged or missing items and the original shipping costs.
A confirmation e-mail will be sent to you once your refund has been processed. Please allow up to 10-14 business days from receipt of your package and processing of your refund.
mepower.com ships to the U.S. (including Alaska and Hawaii).We do not ship to P.O.Boxes, only home or office addresses.
Please allow up to 24 hours to process your order in addition to shipping time.
An order confirmation email containing your order details will be sent immediately after your purchase.
A shipping confirmation e-mail containing your tracking information will be sent within 24 hours of when your order has been shipped.
Sales tax will be added to orders being shipped to the following states
• New Jersey – 7%
• Michigan – 6%
• New York – 4%