getting started
before first use
For important information about safety and how to use the mē smooth hair removal system read the full user guide.
for your quick reference
For a brief overview on how to use the mē smooth hair removal system view the quick reference guide.
frequently asked questions
Read through our frequently asked questions (FAQ's) for further product information. Learn more
product disposal information
Waste Electrical and Electronic Equipment (WEEE)
Disposal information for e-waste depends on the city you are in, as all regulations are local. To learn about recycling or disposal programs in your area search "E-waste recycling or disposal" online.You can also contact your city directly or look into your local electronics store policy. For more information, please contact our Customer Service
troubleshooting
In the event that the mē smooth hair removal system fails to perform as intended, the following chart will help to solve potential challenges with the device and its set up."
| INDICATOR | WHAT DOES IT MEAN | HOW TO REACT |
|---|---|---|
| No lights are on | Power cable is not connected | Connect power cable |
| All elōs energy setting buttons are blinking (High – Medium – Low) | No elōs energy level was selected | Select an elōs level. The applicator fan will start blowing indicating that the cartridge is active |
| elōs activation button on the applicator is blinking | elōs energy level was selected but elōs activation button was not pressed yet | Press the activation button. The applicator fan will start blowing indicating that the elōs cartridge is active |
| Error light is on | Need to reset the system | Reset the system by turning it off and on again. If problem persists, disconnect power cord and wait until all lights are off (several seconds). Then reconnect the power cord and turn on system. If error light is still on, try moving to a cooler area with a room temperature of less than 30°C/ 86°F and restart the system |
| No flashes are coming out | 1. RF chrome skin contact bars not in contact with the skin in treatment area 2. elōs activation button is not pressed or elōs energy level was not selected |
In order for the system to flash pulses, make sure all 3 conditions are met: elōs level selected, elōs activation button is pressed, RF chrome skin contact bars are in contact with skin |
| Accessory activation button on base is flashing | Accessory slot is empty | Insert protective cap |
| All elōs indicators for the percentage of pulses remaining are blinking (100% - 50% - Empty) | Cartridge slot is empty | Insert cartridge or a protective cap |
| "Empty" indicator is blinking | Amount of pulses remaining in elōs cartridge is low | Prepare a new cartridge to be in-hand |
| "Empty" indicator is constantly on | No more pulses remaining in elōs cartridge | Insert a new elōs cartridge |
| Others | ||
| My skin is red after treatment | The skin may become red as a result of the treatment. This redness generally clears up within 24 hours | If the redness persists more than 24 hours after a treatment, stop using mē and contact your doctor or Customer Support |
| I barely see any hair reduction | Make sure to follow the protocol suggested and to use the treatment duration time suggested | Actual results will vary from person to person, depending on the body area being treated and whether the instructions were followed correctly. Contact Customer Support for help |
| I feel some warmth when I apply the light flashes. Is this normal? | You may feel warmth, tingling, or itching. It is expected that this discomfort and warmth will be up to moderate | If the discomfort is severe/intense or persists for more than 24 hours after a treatment, stop using the mē and contact your doctor or Customer Support |
